Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our email, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs).
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- To process transactions.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature.
- To send periodic emails.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We use an email marketing service that complies with applicable regulations including the ability to unsubscribe from our email marketing at anytime. You may subscribe to our email marketing without making a purchase or creating a customer account.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) are not stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Payment Processing
We accept payments through Authorize.net. When processing payments, some of your data will be passed securely to Authorize.net, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Authorize.net Privacy Policy for more details.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the ‘Edit Profile’ page.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Notice to European Users
Luth-AR.com sells online ONLY to customers located in the United States. We do not offer or sell directly to customers outside of the United States on our website. If you are interested in purchasing Luth-AR, LLC products outside the United States you must contact and purchase from European Distributors. You can find some of these distributors listed in the FAQ section of our website.
The only time that Personal Information would be collected from users outside of the United States is if that user volunteers to share information by visiting Luth-AR.com and signing up for our mailing list, making a comment on our site, filling out a contact form, or the creation of a cookie(s) or analytic data such as the ip address while visiting our site.
The General Data Protection Regulation puts obligations on users of Personal Information and sets forth principles for its use, and that citizens of the European Union are entitled to know how we intend to use Personal Information.
Personal Information may be processed and stored by Luth-AR, LLC or service providers or agents located in the United States. By providing Personal Information directly to Luth-AR, LLC you consent to the transfer of such information outside of the European Union and to its storage and use as described in this Privacy Policy.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also see our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
LUTH-AR, LLC
Office: (763) 276-1145
info@luth-ar.com
www.luth-ar.com
Terms & Conditions
Welcome to Luth-AR.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern LUTH-AR, LLC’s relationship with you in relation to this website.
The term ‘Luth-AR’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- If you choose to create an account on this site it is your responsibility to create a secure password. We highly recommend that you use a password that is unique and do not use a password that you use commonly on other sites. We take precautions to secure this site but cannot guarantee against all possible breaches. Creating an account on this website is entirely at your own risk, for which we shall not be liable.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Luth-AR, LLC’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
Shipping & Returns
WHAT IS SHIPPING GOING TO COST ME?
Shipping costs are based on your order total and will be calculated during checkout.
Any and all Free Shipping offers apply only to Standard shipping to the Continental US as determined by Luth-AR, LLC. Priority, Overnight, 2nd Day, 3 Day Select, Next Day Air, Express, Alaska and Hawaii shipping will be charged at normal rates applied to those options.
Free Shipping generally applies only to Retail customers unless a specific offer specifies otherwise.
HOW LONG DO I HAVE TO WAIT?
If an item is listed on our Website and can be Added To Cart it will typically be in stock. However, if you do not see a specific item, color, size, etc., please check back again later.
In-stock items will typically ship within 1-3 business days (M-F). If orders are larger than 50+ items we typically will ship the order within 1-2 week time period (M-F). We will do our best to ship orders complete within 1-3 business days, no guarantee. Please remember that the estimated shipping time begins once the order leaves our fulfillment facility.
Orders must be received by noon CST to allow for fulfillment by 3:00 pm CST M-F. Large orders may not ship same day. UPS typically picks up at 4:00 pm CST at the Luth-AR fulfillment location.
Weekends and Holidays do not count as fulfillment/shipping days.
All packages for continental U.S. addresses are shipped UPS or FedEx ground. Transit times will vary depending on location and you will be updated by UPS or FedEx on scheduled delivery. Orders going to Hawaii or Alaska are typically sent via Priority US Postal regardless of what shipping method is selected at checkout.
Shortly after an order is placed you will receive a confirmation email detailing specifics of the order. When an item(s) ships an order shipment email with tracking info will be sent.
Orders will be processed once successful payment is received. Payment processing may be delayed due to payment/shipping address discrepancies. We will do our best to clear each transaction as soon as possible. Our sales department may contact you to confirm your order if necessary.
All overnight, 2nd Day, 3 Day delivery requests must be confirmed by our sales department to ensure the order will be received on the day requested. Please call (763)-276-1145.
DO YOU SHIP INTERNATIONALLY?
We do NOT ship internationally and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia.
While we proudly support the Members of the US Military and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. If you would like to place a government order for any Luth-AR product(s) to be exported to an APO/FPO please contact one of our Customer Service Representatives to discuss your options.
FOR INTERNATIONAL ORDERS CONTACT:International Exporter: Rainier Arms – Tom – (253) 214-0646 – tom@rainierarms.comIntersec USA – Peter – info@intersecusa.comEuropean Dealer: DTS Aromory – Roy – +31475202153 – roy@dts-armory.com – website: www.dts-armory.comSouthern Gun Company – Bob Clark – 01208 851074 or 01208 850823
WHAT ARE THE TAX RATES?
To cover sales tax, a fee of approximately 7.375% (subject to change) will be added to the total for orders with a billing address in MN.
Although we, as the seller, are not obligated to collect sales tax for states other than MN, a purchase from us is subject to your state’s sales/use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet or by other remote means. Your state, if it imposes a sales/use tax, requires that you report and pay the tax due on your purchases. Details of how to file this return may be found on your state’s department of revenue website.
All sales are FOB Shipping Point.
RETURNS and EXCHANGES
WHAT IS YOUR RETURN POLICY FOR NEW PRODUCTS?
If you choose to return your product, all refunds are subject to a 12% restocking fee and will be applied to the credit card used for the original purchase after you ship it back to our facility. This does not include shipping pricing, only for the product(s) being returned. You should allow one to two billing cycles for the refund to appear on your statement. Return and/or redelivery shipping costs are the customers’ responsibility.
If the item you received from us is not the item you ordered or it is damaged in some way, we will make every effort to replace it as soon as possible or we will gladly take back the item and credit you the merchandise price along with shipping and handling costs.
WHAT IF I PURCHASED FROM A RETAILER OR STORE?
If you did not purchase the item directly from Luth-AR through our website or other direct channel, you must contact the seller or the company you purchased our products through.
WHAT IF I HAVE A DEFECTIVE PRODUCT?
Luth-AR is consistently recognized for its customer loyalty and we work hard to make sure that each purchase results in a customer for life!
Limited Warranty
Luth-AR, LLC manufactured products are warranted for 1 (one) year from the date of purchase against manufacturing defects in material and/or workmanship. All parts and labor or replacement, at our option, are covered. Government fees, damage caused by failure to perform normal maintenance, sales outside the United States, damage due to high velocity, high pressure, reloaded, or other non-standard ammunition, or any unauthorized repair, modification, misuse, abuse, or alteration of the product is not covered by this limited warranty. Consumable items such as gas rings, O’ rings, etc., are not warranted. Any product manufactured by a third party and sold by Luth-AR, will be covered under the third party warranty policy only.
Luth-AR, LLC complete assembled uppers will be warranted for a period of 1 (one) year after the complete upper was purchased. The warranty applies towards defects in materials or workmanship of the complete upper. Luth-AR will pay for all warranty repairs, at no charge to the consumer. Please supply a copy of the invoice for proof of purchase. The use of re-load ammunition, proof rounds, or factory ammunition that exceeds initial SAAMI specifications voids any warranty. Any repairs or modifications not done by Luth-AR also voids any warranty. Complete uppers not assembled or built by Luth-AR are not covered by the 1 (one) year warranty.
Please call our warranty department at (763) 276-1145 or email info@luth-ar.com for any warranty issues.
Alterations & Modifications Warning
Altering or modifying parts is dangerous and will void the warranty. This Luth-AR Upper/barrel was manufactured to perform properly with the original parts as designed. It is your duty to make sure any parts you buy are made for this rifle and are installed correctly and that neither the originals nor the replacements are altered or changed. Your Luth-AR product is a complex precision tool with many parts that must relate correctly for proper and safe operation. Assembling a rifle improperly or with incorrect or modified parts can result in a damaged rifle, serious personal injury, or death to you and others through malfunction. Always have a qualified gunsmith work on your rifle, or verify proper assembly and function of any work not performed by a gunsmith.
Barrel Information Warning
To achieve the best results for accuracy you should clean the chamber and bore after every round for the first 25 rounds, then every 10 rounds up to 100 rounds. It usually takes about 200 rounds per barrel for optimum accuracy.
WHAT IF I HAVE DAMAGED MY PRODUCT?
Luth-AR is not responsible for replacing stocks that are damaged beyond normal wear and tear (such as constant butt slams when butt plate assembly is extended (spacers will help give more support with this), dropping from high levels, running product over with any machine/vehicle, customization, etc.).
If you feel the damaged caused was due to a defective product, we ask that you mail us back your product so we can review and determine the best solution going forward.
Questions or concerns about this, please contact us directly via email at info@luth-ar.com or call 763-276-1145 and we’ll do everything within reason to help you.
HOW DO I MAKE A RETURN?
To make a return, please take the following steps:
1) Before returning defective products please contact us first at info@luth-ar.com.
2) Ship the item back in the original packaging. If that is not possible, please wrap the item in bubble wrap or other quality padding and place in an appropriate box. The item must be securely wrapped inside the box during transport as we cannot be responsible for shipping damages, and please obtain tracking information in case the package is lost in transit.
3) Include a note containing your name, shipping address, phone number and email, and reason for the return (including information about the firearm, ammo, and usage environment for defective returns). Please include a copy of the receipt if possible as well.
***Packages must be returned prepaid- we do not accept COD packages.
4) Send returned item(s) to:
Luth-AR
206 Capitol Dr
Buffalo, MN 55313
PROBLEMS WITH SHIPPING?
Luth-AR uses UPS as their primary shipping company to the lower 48 states and UPS/USPS for Hawaii and Alaska. Once our products leave our shipping facility we provide you with a tracking number and are no longer responsible for your package. If your package does not reach your destination, is stolen, or if applicable, is signed for by a different person, you must file a compliant with UPS or USPS directly. We will do everything we can to provide you all information regarding your shipment to help you resolve the situation.
Limited Warranty
Luth-AR, LLC manufactured products are warranted for 1 (one) year from the date of purchase against manufacturing defects in material and/or workmanship. All parts and labor or replacement, at our option, are covered. Government fees, damage caused by failure to perform normal maintenance, sales outside the United States, damage due to high velocity, high pressure, reloaded, or other non-standard ammunition, or any unauthorized repair, modification, misuse, abuse, or alteration of the product is not covered by this limited warranty. Consumable items such as gas rings, O’ rings, etc., are not warranted. Any product manufactured by a third party and sold by Luth-AR, will be covered under the third party warranty policy only.
Luth-AR, LLC complete assembled uppers will be warranted for a period of 1 (one) year after the complete upper was purchased. The warranty applies towards defects in materials or workmanship of the complete upper. Luth-AR will pay for all warranty repairs, at no charge to the consumer. Please supply a copy of the invoice for proof of purchase. The use of re-load ammunition, proof rounds, or factory ammunition that exceeds initial SAAMI specifications voids any warranty. Any repairs or modifications not done by Luth-AR also voids any warranty. Complete uppers not assembled or built by Luth-AR are not covered by the 1 (one) year warranty.
Please call our warranty department at (763) 276-1145 or email info@luth-ar.com for any warranty issues.
Alterations & Modifications Warning
Altering or modifying parts is dangerous and will void the warranty. This Luth-AR Upper/barrel was manufactured to perform properly with the original parts as designed. It is your duty to make sure any parts you buy are made for this rifle and are installed correctly and that neither the originals nor the replacements are altered or changed. Your Luth-AR product is a complex precision tool with many parts that must relate correctly for proper and safe operation. Assembling a rifle improperly or with incorrect or modified parts can result in a damaged rifle, serious personal injury, or death to you and others through malfunction. Always have a qualified gunsmith work on your rifle, or verify proper assembly and function of any work not performed by a gunsmith.
Barrel Information Warning
To achieve the best results for accuracy you should clean the chamber and bore after every round for the first 25 rounds, then every 10 rounds up to 100 rounds. It usually takes about 200 rounds per barrel for optimum accuracy.
Butt-Slamming Violates Warranty Recently we had a customer who wished for resolution on a broken MBA-3 Buttstock, after reviewing the photos that were sent to us, the photos confirmed that the stock was damaged/broken severely. It is clear that the damage indicated was not caused by anything other than negligence . Not even the postal service or UPS could have caused this damage. What caused the damage was a shooter who was either shooting junk ammo, a dirty chamber, a hot load, or a cheap extractor that causes the brass casing to stick in the chamber which in turn may cause the shooter to butt slam or mortar the butt stock/rifle onto the ground while engaging the charge handle latch, in most cases this may dislodge the stuck
casing out of the chamber.
Negligence of this kind does not justify any warranty reconciliation, in any product or industry.
Our butt stocks are designed to be adjustable, lightweight (using state of the art polymers that are designed for high impact) and affordable. Our logical thinking customers agree by the tens of thousands and we thank our supporting customers. Thank you to all of our current, and future, supporting customers.
Respectfully,
Randy Luth
NFA Restricted Products
The user/purchaser of any product labeled or unlabeled as NFA that falls under NFA Regulations or any other State and Federal laws or regulations is exclusively responsible to understand and follow the appropriate laws and regulations that govern each product.
These products are not designed to, and will not convert a semi-auto AR15 to operate as a full-auto M16 or M4, or to simulate full-auto operation and are replacement components for use in legally owned NFA firearms.
Barrels and complete uppers whose length are governed by NFA regulations are replacement components for use in legally owned NFA firearms. Installing NFA restricted barrels or complete uppers on non-NFA licensed firearms may constitute a violation of law.
Certain States prohibit the sale of standard capacity magazines. We are not able to sell or ship magazines of certain capacity to customers in the following States.
Our current information of States that restrict magazine capacity:
California | Over 10 rounds |
Colorado | Over 15 rounds |
Connecticut | Over 10 rounds, ALL capacities require verification |
Delaware | Over 17 rounds |
Hawaii | Over 10 rounds |
Maryland | Over 10 rounds |
Massachusettes | Over 10 rounds |
New Jersey | Over 10 rounds |
New York | Over 10 rounds |
Rhode Island | Over 10 rounds |
Vermont | Rifle magazines over 10 rounds, handgun magazines over 15 rounds |
Washington | Over 10 rounds |